Privacy Policy

This Privacy Policy explains how Appointment Care Home (“we,” “our,” or “the facility”) collects, uses, discloses, and protects personal information from residents, families, caregivers, and visitors to appointmentcarehome.com. We comply with HIPAA, Washington State privacy laws, and all regulations governing long-term care facilities and resident information.

1. Information We Collect

We collect information in the following categories:

1.1 Resident & Medical Information

• Medical history and health records
• Care plans, assessments, and nursing documentation
• Emergency contacts and family information
• Insurance and payment details
• Physician orders, diagnoses, and treatment notes

1.2 Website & Online Information

• Name, phone number, and email submitted through forms
• Browser data, IP addresses, device information
• Pages visited and site interactions (analytics)
• Cookies and tracking technologies (where applicable)

1.3 Administrative Information

• Billing records
• Legal documents and consents
• Service agreements

2. How We Use Collected Information

2.1 For Resident Care & Services

We use personal and medical information to:

• Provide nursing care, supervision, and daily living assistance
• Develop and maintain care plans
• Coordinate with physicians and healthcare providers
• Ensure safety, compliance, and regulatory reporting

2.2 For Communication

We may use contact information to:

• Communicate with families and authorized contacts
• Respond to inquiries submitted through the website
• Provide updates regarding resident care decisions

2.3 For Website Functionality & Improvements

• Improve user experience and accessibility
• Analyze site traffic and performance
• Maintain security and prevent misuse

3. HIPAA Compliance

Appointment Care Home adheres to all HIPAA privacy and security rules. We protect all Protected Health Information (PHI) through secure systems, employee training, and strict access controls. PHI is only shared with:

• Authorized healthcare professionals
• Family members permitted by the resident or legal representative
• Insurance providers when necessary
• Regulatory agencies as required by law

4. How We Share Information

We do not sell or trade personal information. We may share information with:

• Doctors, therapists, pharmacies, and emergency medical services
• Insurance companies for billing and authorization
• State regulatory agencies (as required)
• Third-party service providers who support facility operations

All partners who access sensitive information must comply with privacy and security obligations.

5. Website Cookies & Tracking

Our website may use cookies, analytics tools, or tracking technologies to improve performance and understand visitor behavior. Users may disable cookies through browser settings; however, certain features may not function properly.

6. Data Security

We use secure servers, encrypted storage (where applicable), firewalls, and administrative safeguards to protect all personal information. Only authorized staff may access resident or website data.

7. Your Rights

Residents and authorized representatives have the right to:

• Access personal or medical records
• Request corrections to inaccurate information
• Request restrictions on the use of PHI
• Receive an accounting of disclosures
• Withdraw consent where applicable

8. Third-Party Links

Our website may include links to external sites. We are not responsible for the privacy practices or content of third-party websites.

9. Children’s Privacy

Our website is not intended for individuals under 18. We do not knowingly collect data from minors.

10. Changes to This Privacy Policy

Appointment Care Home may update this Privacy Policy at any time. Changes will be posted on this page with an updated revision date.

11. Contact Us

For privacy-related questions, please contact:

Appointment Care Home
5222 Arrowhead Road SW, Lakewood, WA 98499
Phone: +1 (253) 248-9525
Email: info@appointmentcarehome.com